Terms & Conditions Welcome 88 — A Complete Guide for All Malaysian Members

By registering an account, making a deposit, or using any service provided by welcome 88, you are deemed to have read, understood, and fully agreed to all terms and conditions set out in this document.

These terms and conditions constitute a legally binding agreement between you as a member and welcome 88 as the platform operator. If you do not agree with any part of these terms, you are advised not to use the welcome 88 platform.

Welcome 88 reserves the right to update or amend these terms at any time. Members will be notified of any changes via their registered email or in-platform notifications. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

To register and use welcome 88's services, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older on the date of registration.
• A valid Malaysian citizen or permanent resident.
• Register using true, accurate, and up-to-date personal information.
• Have never been banned or restricted from using the welcome 88 platform previously.
• Have full legal capacity to enter into a binding agreement.

Each player is permitted to hold one (1) account only on the welcome 88 platform. Holding multiple accounts is a serious breach of these terms and may result in the closure of all associated accounts as well as the forfeiture of balances and bonuses.

• All information provided during registration must be accurate and complete — including your full name (as per MyKad), active phone number, and valid email address.
• Phone number verification via OTP is required to fully activate your account.
• Your password must be strong and unique — at least 8 characters, combining uppercase letters, lowercase letters, and numbers.
• Members are fully responsible for all activity that occurs under their account.
• Account sharing between different members is strictly prohibited.

Welcome 88 only accepts deposits in Malaysian Ringgit (MYR). All accepted payment methods are legitimate and authorised payment channels operating in Malaysia.

• The minimum deposit is RM 20 for all payment methods.
• Members may only use payment methods registered in their own name.
• Welcome 88 is not liable for any delays caused by banks or e-wallet providers.
• If your deposit has not been credited within 30 minutes, please contact our customer support team with proof of transaction.

Members are entitled to withdraw their winnings subject to the fulfilment of all relevant conditions, including completion of any rollover requirements for active bonuses and full identity verification (KYC).

• The minimum withdrawal is RM 30.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) are processed within 15 to 60 minutes.
• Withdrawals to bank accounts via FPX are processed within 1 to 2 hours on business days.
• Withdrawals must be made to the same account or e-wallet used for the deposit.
• VIP Gold, Platinum, and Diamond members enjoy prioritised withdrawal processing.

In exceptional circumstances such as system outages or technical issues, processing times may take longer than usual. Members will be notified through their registered communication channels.

All bonuses and promotions offered by welcome 88 are subject to their respective specific terms and conditions. The general conditions applicable to all bonuses are as follows:

• The welcome bonus is available to new members making their first deposit only.
• Each member is entitled to one welcome bonus only, for the lifetime of their account.
• Rollover requirements must be met before any winnings from bonus funds can be withdrawn.
• Bonuses are valid for the period stated in the individual promotion's terms — expired bonuses will not be reinstated.
• Bonus abuse, including low-risk betting strategies designed to fulfil rollover requirements without genuine risk, may result in bonus cancellation.
• Welcome 88 reserves the right to modify or withdraw any bonus or promotion at any time without prior notice.

Rollover Contribution Rate by Product

Welcome 88 offers a wide range of gaming products, including slots, Live Casino (baccarat, roulette, blackjack, poker), Sports Betting (football, badminton, cricket, e-sports), and more. The following general rules apply to all products:

• All game results are final and non-disputable unless there is verifiable evidence of a technical failure.
• In the event of a technical failure or server disruption during an active game, affected rounds or bets may be voided and stakes fully refunded.
• The use of any unauthorised automation software, bots, or assistance tools during gameplay is strictly prohibited.
• Any attempt to exploit system vulnerabilities or software errors must be reported to welcome 88 and must not be exploited for personal gain.
• Minimum and maximum bet limits for each game are set by the respective game provider and will be displayed within the game interface.

Welcome 88 members are expected to conduct themselves in a respectful, honest, and responsible manner in all interactions on the platform. The following activities are strictly prohibited:

• Fraud & Hacking: Any attempt to cheat the system, hack another member's account, or manipulate game outcomes.
• Money Laundering: Using the welcome 88 platform for money laundering or any other illicit financial activity.
• Illegal Adjustment: Colluding with other members to unlawfully exploit games or bonuses.
• Identity Fraud: Registering an account using false information or stealing another person's identity.
• Customer Service Abuse: Using abusive language, making threats, or filing false complaints against our support team.

Welcome 88 takes the protection of members' personal data seriously. The collection, use, and storage of your data is governed by our separate Privacy Policy, which forms part of these terms.

• Your personal data is collected solely for the purposes of account management, payment processing, and service improvement.
• Welcome 88 does not sell or share your personal data with third parties for marketing purposes without your consent.
• All data is stored on servers protected with 256-bit SSL encryption.
• Members have the right to request access to their personal data, request corrections, or apply for data deletion in accordance with Malaysian law.

For more information on how we handle your data, please refer to our Privacy Policy .

To the extent permitted by applicable Malaysian law, welcome 88 is not liable for:

• Financial losses resulting from unfavourable game outcomes — gambling carries the risk of losing money and members play entirely at their own risk.
• Service disruptions due to scheduled system maintenance or circumstances beyond our control, such as natural disasters, network outages, or actions by regulatory authorities.
• Losses arising from unauthorised access to a member's account due to the member's own negligence in safeguarding their login credentials.
• Third-party content or game products that may contain technical errors beyond welcome 88's control.

Members may close their own account at any time by contacting the welcome 88 customer support team. Prior to closure, all valid balances (after deduction of any bonuses with outstanding rollover requirements) will be returned to the member.

Welcome 88 reserves the right to suspend or terminate a member's account without prior notice under the following circumstances:

• Violation of these terms and conditions in any form.
• Fraud, attempted fraud, or suspected fraudulent activity.
• Failure to verify identity within the specified timeframe.
• Accounts inactive for more than 12 consecutive months (a monthly maintenance fee of RM 5 may be charged after this period of inactivity).
• Requests from Malaysian legal authorities.

If an account is terminated due to a breach of terms, welcome 88 reserves the right to forfeit all bonus balances and winnings derived from the relevant activity.

Welcome 88 reserves the right to amend, update, or add to these terms and conditions at any time. Members will be notified of material changes at least 7 days before they take effect, via email or an in-platform notice.

Continued use of the welcome 88 platform after the amendment's effective date constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they take effect.

These terms and conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiations between both parties. Should negotiations fail, the dispute will be referred to the resolution process established by welcome 88.